Support Center

Get Expert FaxFlow Support 24/7

Need help with online faxing, mobile app setup, or troubleshooting? Our dedicated support team is here to ensure you send faxes successfully.

Email Support

Email Support

Get a detailed response from our support team

Most responses within 24 hours

Send Email
Help Center

Help Center

Browse our comprehensive knowledge base

Always available

Contact Form

Contact Form

Submit your message query directly

Always available

Frequently Asked Questions

Quick answers to common questions about FaxFlow support and services

What is the average response time for FaxFlow support?

Our email support team typically responds within 2-24 hours. Subscribers receive priority with response times under 2 hours during business hours.

What support hours does FaxFlow offer?

FaxFlow support is available Monday-Friday 9:00 AM to 6:00 PM EST, and Saturday-Sunday 10:00 AM to 4:00 PM EST. Our help center and knowledge base are available 24/7.

How can I contact FaxFlow customer support?

You can contact FaxFlow support via email at support@fax-flow.com, through our contact form on this page, or browse our comprehensive help center for instant answers.

Does FaxFlow offer phone support?

Currently, FaxFlow provides support through email and our extensive help center. VIP support for subscribers includes priority email support with faster response times.

What topics can FaxFlow support help with?

Our support team can assist with account and billing issues, technical problems, sending faxes, mobile app setup and troubleshooting, security and privacy concerns, and general questions about using FaxFlow.

How do I troubleshoot fax sending issues?

First, check your internet connection and ensure your document is in a supported format (PDF, JPG, PNG). Verify the recipient's fax number is correct with country code if international. If issues persist, contact our support team.

Is FaxFlow support available in multiple languages?

Yes, our customer support is available in English, Spanish, and French. Please specify your preferred language when contacting us for the best assistance.

Can't find what you're looking for?

System Status

Last updated: 2 minutes ago

All Systems Operational
Fax Sending Service
Operational
Web Platform
Operational
iOS Mobile App
Operational
Android Mobile App
Operational
Document Processing
Operational

Need More Help?

Our dedicated support team is committed to your success. Whether you're just getting started with sending faxes online or need technical assistance, we're here to help.

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Fast Response Time

Email support typically responds within 24 hours

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Expert Support Team

Real people who understand online faxing

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Comprehensive Resources

Detailed guides, tutorials, and FAQs to help you succeed

Contact Information

Email Support

support@fax-flow.com

Monday - Friday: 9:00 AM - 6:00 PM EST

Saturday - Sunday: 10:00 AM - 4:00 PM EST

VIP Support

Available for subscribers

Priority response times

Common Support Topics

Find quick answers or contact our support team for personalized help

iPhone Setup Guide

Step-by-step instructions for setting up FaxFlow on your iPhone.

Android Setup Guide

Complete Android app setup and troubleshooting guide.

Pricing FAQ

Questions about plans, billing, and subscription management.

Security Questions

Learn about FaxFlow's security features and compliance standards.

Getting Started Guide

New to digital faxing? Start here for the complete beginner's guide.

Help Center

Browse our comprehensive help documentation and tutorials.

Need Immediate Help?

For urgent fax issues or technical emergencies, our support team is standing by.

Email Support
support@fax-flow.com
Typical response within 24 hours
VIP Support
Subscribers only
Priority response