Get Expert FaxFlow Support 24/7
Need help with online faxing, mobile app setup, or troubleshooting? Our dedicated support team is here to ensure you send faxes successfully.
Help Center
Browse our comprehensive knowledge base
Always available
Contact Form
Submit your message query directly
Always available
Quick Resources
Find helpful resources and documentation to get the most out of FaxFlow
Common Support Topics
Find instant answers to the most common questions about FaxFlow's online fax service
How to Send Your First Fax
Quick start guide for sending faxes online with FaxFlow
iPhone App Setup & Troubleshooting
Complete guide for iOS users including iCloud integration
Android App Setup & Troubleshooting
Step-by-step Android app guide with Google Drive sync
Faxing from Computer or PC
Send faxes from Windows or Mac without software installation
Security & Encryption Information
Learn about our 256-bit SSL/TLS encryption and privacy measures
Fax Cover Sheet Templates
Professional cover pages for business, medical, and legal faxes
Billing & Subscription Management
Get answers to frequently asked questions about billing
Send Fax Without a Fax Machine
Complete guide to digital faxing without hardware
Frequently Asked Questions
Quick answers to common questions about FaxFlow support and services
What is the average response time for FaxFlow support?
Our email support team typically responds within 2-24 hours. Subscribers receive priority with response times under 2 hours during business hours.
What support hours does FaxFlow offer?
FaxFlow support is available Monday-Friday 9:00 AM to 6:00 PM EST, and Saturday-Sunday 10:00 AM to 4:00 PM EST. Our help center and knowledge base are available 24/7.
How can I contact FaxFlow customer support?
You can contact FaxFlow support via email at support@fax-flow.com, through our contact form on this page, or browse our comprehensive help center for instant answers.
Does FaxFlow offer phone support?
Currently, FaxFlow provides support through email and our extensive help center. VIP support for subscribers includes priority email support with faster response times.
What topics can FaxFlow support help with?
Our support team can assist with account and billing issues, technical problems, sending faxes, mobile app setup and troubleshooting, security and privacy concerns, and general questions about using FaxFlow.
How do I troubleshoot fax sending issues?
First, check your internet connection and ensure your document is in a supported format (PDF, JPG, PNG). Verify the recipient's fax number is correct with country code if international. If issues persist, contact our support team.
Is FaxFlow support available in multiple languages?
Yes, our customer support is available in English, Spanish, and French. Please specify your preferred language when contacting us for the best assistance.
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Need More Help?
Our dedicated support team is committed to your success. Whether you're just getting started with sending faxes online or need technical assistance, we're here to help.
Fast Response Time
Email support typically responds within 24 hours
Expert Support Team
Real people who understand online faxing
Comprehensive Resources
Detailed guides, tutorials, and FAQs to help you succeed
Contact Information
Email Support
support@fax-flow.com
Monday - Friday: 9:00 AM - 6:00 PM EST
Saturday - Sunday: 10:00 AM - 4:00 PM EST
VIP Support
Available for subscribers
Priority response times
Common Support Topics
Find quick answers or contact our support team for personalized help
iPhone Setup Guide
Step-by-step instructions for setting up FaxFlow on your iPhone.
Android Setup Guide
Complete Android app setup and troubleshooting guide.
Pricing FAQ
Questions about plans, billing, and subscription management.
Security Questions
Learn about FaxFlow's security features and compliance standards.
Getting Started Guide
New to digital faxing? Start here for the complete beginner's guide.
Help Center
Browse our comprehensive help documentation and tutorials.
Need Immediate Help?
For urgent fax issues or technical emergencies, our support team is standing by.