Privacy Notice
Last updated: June 2025
About this Privacy Notice
This Privacy Notice is meant to give you information about what personal data we collect about you, how we use it, why we use it, and how you control the data processing.
Table of Contents
1. The Basics
1.1 Who We Are
We, FaxFlow, a business managed by Mobile Flow Ltd, offer fax delivery services through our app. Our offices are located at Kiryat HaMada St 20, Jerusalem, Israel 9777600, and our registration number is 517148722.
If you have questions about our company or your privacy, or want to exercise your rights, you can contact us at support@fax-flow.com.
1.2 Definitions and Recommendations
When we refer to “app”, we mean our mobile app or web app that allows users to send faxes.
When we refer to "services", we mean our app and any services available thereon.
When we refer to "personal data", we mean information that is defined as personal data under law. This includes information that identifies you directly or indirectly, including unique identifiers like IP addresses or cookie IDs.
When we refer to "you", we mean any user of our app. If you are registering for the Services on behalf of a company or organization, the term "you" is also meant to refer to that company, where it makes sense from the context. When we mean to refer only to such company, we'll use the term "customer".
This Privacy Notice is meant to be read together with our Terms of Service, which you can find at https://fax-flow.com/terms-of-use. In general, we recommend that you routinely review this privacy notice and your preferences on our app.
2. Personal Data We Collect, How We Use It, and Why
Below is a description of the types of personal data we collect, how we use it, and the reason why we consider each use lawful. You have no legal obligation to provide us with personal data, but if you don't provide us with certain information, we may not be able to provide you with the associated services.
2.1 Contact Information
When you send us a message through the contact option on our app, on our site or any other means, we collect any data you provide, such as your name, email, the content and subject of your message.
How We Use this Data: To respond to your message or inquiry.
2.2 Registration Data
In order to access our app, you must first create an account. You can create an account by logging in through your Apple or Google account (or other third-party login, which may be available from time to time). Upon creation of your account, we will process your name, email address, and phone number, and we may receive additional personal data from your third-party login account, subject to the terms of such third party.
How We Use this Data: We use your registration information to allow you to access to our app, save your preferences, protect the security of our services, prevent fraud, and address any issues that arise. We use your contact details to communicate with you about our services, and to provide you with newsletters and/or other marketing or promotional information. For more information about our marketing activities and how you can control your preferences, see the section on Our Marketing Activities below. We may also provide you with push notifications on the device on which you use the app.
2.3 Activity and System Data (Cookies)
When you use our app, we automatically collect data about your computer or mobile device, including personal data such as your IP address, device ID, browsing history (e.g. the other sites you've visited before ours), usage data, metadata, and your activity on our site services (e.g. what pages you visited, for how long, and what links you clicked on). For more information about the cookies we use and how to adjust your preferences, see the Cookies and Similar Technologies section below.
How We Use this Data: We mainly use this data to generate aggregated analytics data about the use of our services so we can maintain and improve the services and develop new products or services. We also use statistical data to prevent fraud and protect the security of our services. Such uses include retargeting and creating profiles and building lookalike audiences. One of the tools we use to collect and analyze this data is "Google Analytics". For more information about how Google collects information and how you can control such use, see: www.google.com/policies/privacy/partners/.
2.4 Payment Data
If you purchase a subscription through the services, we and/or out third party payment processor receive information related to such purchase.
How We Use this Data: To process your payment and to prevent fraud and maintenance of our accounting records.
2.5 Communications Information
When you send a fax through our services, we collect metadata related to such fax, such as the header information, sender and recipient data of the fax.
How We Use this Data: To provide you with our services.
2.6 Fax Contents
When you use our services to send a fax, we process the contents of such fax and any personal data it may contain. For such purposes, you may also grant us access to your device’s camera, photos and files.
How We Use this Data: to provide you with the requested services, process and send your fax to the requested recipient.
2.7 Android's App Set ID
We collect Android's App Set ID from your device when you use our app.
How We Use this Data: We use the App Set ID for the essential purposes of analytics and fraud prevention. We do not connect the App Set ID to any Android advertising identifiers (for example, AAIDs) or any personal data for advertising purposes. We process the App Set ID in accordance with Google Play's User Data Policy.
3. Our Marketing Activities
As described above, we may use personal data we collect for advertising and marketing purposes. We try to limit the marketing material we send to a reasonable and proportionate level. Below we describe how you can control the marketing material you receive from us.
3.1 Email Marketing and Services Communications
We use your contact details to send you informational newsletters and other marketing material about our products and services.
You can stop the delivery of all marketing emails by following the "unsubscribe" link in any messages we send you. Alternatively, you can contact us at support@fax-flow.com to request to unsubscribe.
Note that if you are a registered user, we may need to contact you about administrative or service-related issues as part of the services we provide to you. This is not marketing communication and you will continue to receive these messages even if you opt-out of marketing emails.
3.2 Android Advertising ID
We collect Android's advertising identifier (AAID) from your device. We use AAIDs in accordance with Google Play's Ads Policy.
4. Sharing the Personal Data We Collect
We share your personal data as follows:
4.1 Customers
If you use our services in connection with a company that is our customer, that customer may have access to information about your use of our services.
4.2 Service Providers
Below is a list of the types of service providers we use, the service each provides, and the types of data shared with each. All service providers have agreed to confidentiality restrictions and have undertaken to use your personal data solely as we direct.
| Type of Service | Description | Personal Data Shared |
|---|---|---|
| Telecommunications | We use service providers who provide telecommunications services, like fax processing. | The contents of your fax and the communications information set forth above. |
| Cloud Computing | We use service providers that offer cloud computing services. They offer us space on their servers for us to store our files and programs, including your personal data. | All personal data that we collect from you is stored on third party servers. |
| Customer Relationship Management (CRM) | We use an external CRM tool to help us keep track of our customers and information related to them, including their personal data. | Your name and email address. |
| Payment Processors | When you make a payment through our services, the transaction is processed by an independent vendor. | the details of your credit card number. |
| Bookkeeping Services | We use the services of a third-party bookkeeping service to manage our financial transactions and records. | Your name, your email address, your registered physical address, and transaction data. |
| Analytics Providers | We use a service provider to assist us with analytics services. | Data collected automatically through our site, including IP addresses and cookie information. |
| Email Marketing | We use an independent vendor to send out marketing emails on our behalf. | Your name and email address. |
4.3 Change of Ownership
If we are looking to sell our company, liquidate assets, or merge with another, we may share your personal data with other interested parties as part of negotiations toward that transaction. In such case, or where we do sell our company, your personal data shall continue to be subject to the provisions of this Privacy Notice.
4.4 Law Enforcement Related Disclosure
We may share your personal data with government agencies or other relevant parties, such as a law office or independent auditor: (i) if we believe that such disclosure is appropriate to protect our rights, property or safety (including the enforcement of the Terms of Service and this Privacy Notice) or those of a third party; (ii) if required by law or court order; or (iii) as is necessary to comply with any legal and/or regulatory obligations, such as audit requirements.
5. International Transfers
Some of our service providers are located in countries other than your own and you hereby grant your consent to such transfers. When we transfer your personal data internationally, we will do so safely and securely and in accordance with applicable law.
6. Security
The security of your personal data is important to us. We comply with industry standards and applicable law to make sure that your personal data will be held securely and that it will not be shared or lost accidentally. However, it is impossible to guarantee absolute security. The security of your data also depends on the security of the devices you use and the way in which you protect your user IDs and passwords.
7. Your Rights
How to Control Our Use of Your Personal Data. Depending on which laws apply, you have certain legal rights over your data. If you are a resident of the State of California, depending on the applicability of certain laws and exemptions, you may have certain rights over your data, as detailed in Annex A to this Privacy Notice. To exercise your rights, please contact us at support@fax-flow.com. We may ask for reasonable evidence to verify your identity before we can comply with any request.
8. Data Retention
We retain your personal data as long as necessary to fulfill each of the purposes we described above.
When deciding how long to store personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized access, the purposes for which the personal data was collected, as well as applicable legal requirements. Please note that we may delete information from our systems without notifying you first. Retention by any of our service providers or subcontractors may vary in accordance with each business's retention policy. Without derogating from the generality of the foregoing, the contents of the faxes themselves are deleted shortly following (the attempt to) sending them.
In some circumstances, we may store your personal data even after we're finished using it if required to do so by law (e.g. to fulfill tax or audit requirements), or to keep accurate records of our interactions in case there is a prospect of litigation relating to your personal data. In such cases, we will maintain the same security measures as described above.
Please contact us at support@fax-flow.com if you would like details about the retention periods for each type of personal data we process.
9. Cookies and Similar Technologies
9.1 What are Cookies?
A cookie is a small piece of text that is sent to your device and store certain information. There are other technologies that act similarly, like web beacons, pixel tags, and Device IDs for apps, but for simplicity's sake we'll refer to them all as "cookies".
9.2 First-Party / Third-Party Cookies
We use both our own cookies (called "first-party cookies") and cookies of third-parties (called "third-party cookies"). Both we and the third party process data received from such cookies.
9.3 How We Use Cookies
While the specific names and types of cookies we use may change from time to time, they generally fall into one of the categories listed below.
| Cookie Type | Function |
|---|---|
| Necessary | These cookies allow the app to work correctly. They enable your access to the app, move around, and access different services, features, and tools. These cookies cannot be disabled. |
| Functionality | These cookies remember your settings, preferences, and other choices you make (like placing an item in a shopping cart) in order to help personalize and streamline your experience. |
| Security | These cookies help us identify and prevent security risks. They may be used to store your session information to prevent others from changing your password without your login information. |
| Performance/Analytics | These cookies collect analytical information to help us understand how you use our app, for example whether you have viewed messages, clicked on links, and how long you spent on each page. This helps us improve our app to better suit your needs. |
| Advertising | These cookies help advertisers show you ads. When we place advertising cookies, they help us track the efficiency of our advertising campaigns. Advertising cookies may track your browsing habits and activity when using our app and/or websites or apps of third parties and help us serve ads that are relevant and meaningful to you and your interests. |
| Email Analytics | These cookies are placed in messages we send you in order to track your interaction with such messages. |
9.4 Third Party Cookies
In addition to our first-party cookies, we place cookies from the following third party services stated in our Cookie Policy: https://fax-flow.com/cookie-policy
9.5 How to Adjust Your Preferences
Most web browsers are initially configured to accept cookies, but you can change the settings so your browser refuses all cookies or certain types of cookies. In addition, you are free to delete any existing cookies at any time. Please note that some features of the services may not function properly when cookies are disabled or removed. For example, if you delete cookies that store your account information or preferences, you will be required to input these each time you visit.
10. Third-Party Services
You may have access to third-party services through our services. Please note that all use of third-party services is at your own risk and subject to such third party's terms and privacy policies. We do not take any responsibility for the performance of other services.
11. Children
We do not knowingly collect personal data from children under the age of eighteen (18). In the event that you become aware that an individual under the age of eighteen (18) has registered without parental permission, please advise us immediately.
12. Changes to the Privacy Notice
We may update this Privacy Notice from time to time to keep it up to date with legal requirements and the way we operate our business. We will place any updates on this webpage. Please come back to this page every now and then to make sure you are familiar with the latest version.
13. Annex A
13.1 Your Rights Under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act of 2020 (CPRA)
If you are a resident of the State of California, depending on the applicability of certain laws and exemptions, you may have certain rights over your data. Below is some general information about rights that may apply to you. We recommend that you check the law or consult with a lawyer to understand what applies in your specific case. We may ask for reasonable evidence to verify your identity or to verify that you have been authorized to act on behalf of the relevant individual. For the purposes of this section, "personal data" shall have the meaning of "Personal Information" as defined under the CCPA.
13.2 Right to Know
You have the right to request that we disclose to you any or all of the following in respect of the 12-month period preceding your request:
- The specific personal data we have collected about you.
- The categories of personal data we have collected about you.
- The categories of sources from which we collected the personal data about you.
- The categories of third parties to whom we disclose personal data about you.
- The categories of personal data about you we have sold and the categories of third parties to whom we have sold such personal data.
- The categories of personal data about you we have disclosed for a business purpose and the categories of third parties to whom we have disclosed such personal data.
- Our business or commercial purpose(s) for collecting or selling your personal data.
13.3 Right to Delete
Subject to certain exceptions, you have the right to request that we or any of our service providers delete your personal data.
13.4 Right to Correct
You have the right to request that we correct any inaccurate personal data that we maintain about you, considering the nature of the personal data and the purposes of the processing of the personal data.
13.5 Right to Opt-Out of the Sale or Sharing of Personal Data
If you are 16 years of age or older or have consented to the sale of your personal data, you have the right to direct that we do not sell or share your personal data at any time. You may change your mind and opt back into the sale of your personal data at any time by contacting us. We may deny any request to opt-out of the sale of personal data that we deem in our good-faith, reasonable and documented belief is fraudulent.
13.6 Right to Limit Use and Disclosure of Sensitive Personal Data
To the extent we collect any sensitive personal data about you, you have the right to instruct us to limit our use of such personal data only to for the purpose of providing you with our services and certain business operation purposes.
13.7 Right to Non-Discrimination for Exercising your Consumer Privacy Rights
You have the right not to be discriminated against for exercising any of your consumer privacy rights, such as, not being denied any goods or services or charged different prices or rates.
13.8 How to Exercise your California Privacy Rights
Contact Information. To exercise any of the rights detailed above, please submit a verifiable request to us by contacting us at support@fax-flow.com. You may only request to exercise your right of access twice within a 12-month period.
Submitting a Verifiable Request. In order to exercise your right to know or right to delete you must submit a request containing sufficient information that allows us to reasonably verify you are the person about whom we collected the applicable Personal Data or an authorized agent of such person, which may include details relating to your account. Any requests made through your password protected account will be verified through our existing authentication procedures for such an account.
Submitting Requests through an Authorized Agent. An authorized agent may exercise requests on your behalf. In order to exercise your right to know or right to delete through an agent, we may ask for reasonable evidence to verify your identity and the agent’s identity, and written authorization permitting the agent to act on your behalf before complying with your request. In order to submit a request to opt-out of the sale of your personal data through an agent, we may ask for written authorization permitting the authorized agent to act on your behalf before complying with your request. We reserve the right to deny the request of any agent that does not provide proof that they have been authorized to act on behalf of the applicable consumer in accordance with applicable law.
The Past 12 Months. In the past 12 months we have not “sold” nor “shared” (as such terms are defined in the CCPA) any personal data about you. in the past 12 months, we have disclosed the following categories of personal data for a “business purpose” (as defined in the CCPA): personal identifiers, internet or other electronic network activity information, professional or employment-related information, and inferences draws from such information, all as further detailed in Sections 2 and 4 of the Privacy Notice.